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Booking...

微信招聘

客戶服務支持專員(臺灣國語+英文)

8000-9999
Booking.com-繽客
浦東新區
  • 旅行社及旅游預訂  |
  • 500人以上  |
  • 2019-12-07

  不限工作經驗  不限學歷   招若干人  性別:不限
  不限 不限 不限   年齡:不限

職位信息


Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!
 Who we are:
Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Shanghai or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
You’ll need:
Fluency in English and Taiwanese
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills
What you’ll be doing:
Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as:  modifications, cancellations or confirmation of reservations, special requests, easy complaints,  etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.
What you’ll get in return:
We offer you many benefits when joining our team.
Full time paid training of 4 weeks
Annual leave entitlement
Quarterly bonus plan
Work schedule provided 4-6 weeks in advance
Catered lunch or dinner depending on your work schedule
Booking.com discount
Health insurance
Continuous growth potential, and free and on demand professional training courses
Want to apply?
If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
 The hiring company Booking.com Customer Service Center (Shanghai) Co. Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in China. Booking.com Customer Service Center (Shanghai) Co. Ltd. is looking for a Customer Service Guest Specialist - Taiwanese. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.



聯系方式


伊蒂哈德航空公司 www.qozpws.com.cn 聯 系 人: 張靜濤
公司網址:https://www.booking.com
地 址:上海市浦東新區浦電路360號陸家嘴投資大廈16樓
郵政編碼:200122



公司信息


Booking.com隸屬Booking Holdings集團,是全球知名的在線住宿預訂網站。母公司Booking Holdings集團更是全球在線旅游服務業先鋒,為歐洲、美洲、亞太、中東及非洲220多個國家及地區的用戶提供服務。
Booking Holdings集團旨在幫助每一個人實現環球旅行、探索世界的夢想。
Booking.com B.V. 公司于1996年成立,向用戶提供各種類型住宿的優惠價格,其中既有小型的家庭經營住宿加早餐旅館,也有五星級豪華酒店。Booking.com 繽客于2010年在中國成立第一個辦公室,由最先的6個人發展至今,目前我們在中國總員工數已發展至近750人,并在上海、北京、成都、廣州、西安、青島、三亞成立了辦公室。
Booking.com總部坐落在阿姆斯特丹環境優美的城中運河邊,在全球設有200多個辦公室,有超過1.7萬名勤勞勇敢又極具才華的小伙伴。我們熱愛旅行,努力工作,希望為同樣熱愛旅行的你在全球14萬多個目的地提供最無與倫比的住宿選擇。
我們的網站有43種語言版本,用戶體驗領先業界,背后的技術開發與支持,市場推廣和分銷團隊都十分優秀。我們聚焦用戶體驗,全力為每一位客人和合作伙伴提供超一流的服務。我們的付出都寫在了這些數字里:24小時內獲得155萬份訂單;提供2900多萬間客房;酒店、公寓、民宿、度假別墅及其他各種類型全覆蓋,總有一款適合你!

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